Return & Refund Policy

At Better Appliances – DMV, we stand behind the quality of our products. Whether you're choosing our scratch and dent appliances for your home or business, you can shop with confidence knowing we offer comprehensive after-sale services to ensure your appliances continue to function smoothly for years to come.

45-Day No-Hassle Warranty

Every used appliance we sell comes with a comprehensive 45-day no-quibble warranty. In the unlikely event there are any problems with your purchase, simply return it and we'll either replace the appliance or issue you a full refund—no questions asked.

Quality Assurance

We understand that customers may have concerns about the reliability of used appliances. That's why we implement rigorous quality control measures:

• Careful sourcing of all used appliances from reputable suppliers
• Thorough inspection and testing of every appliance before it's put up for sale
• Comprehensive functionality checks to ensure optimal performance

On-the-Spot Customer Support

Our dedicated in-house customer service team is here to help you resolve any issues promptly. If you encounter problems with your appliance, we'll work with you directly to find a solution that meets your needs.

Return Process

To initiate a return under our 45-day warranty:

• Contact our customer service team within 45 days of purchase
• Provide your order details and describe the issue
• We'll arrange for return shipping or provide return instructions
• Once received and inspected, we'll process your replacement or refund

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive the returned appliance. The refund will be issued to your original payment method. For replacements, we'll ship your new appliance as soon as possible, usually within 2-3 business days.

Conditions

To be eligible for a return and refund, the appliance must be in the same condition as when purchased, with all original components and packaging. The 45-day warranty period begins from your purchase date.

This Return & Refund Policy was last updated on May 26, 2023. We reserve the right to update this policy as needed to better serve our customers.